If you're experiencing a technical problem that affects your gameplay, please check the following.

1. Check if your Internet connection is stable.
2. Restart your device and rerun the game.
3. Check if your game is up to date. If not, please update it to the latest version at the Google Play store.
4. Restart your device. If your game is the latest version and your problem persists, please delete and reinstall the game.
5. If your game is linked to an account, delete and reinstall the game.

Please link an account and save your game data safely.

※ Caution: If you delete the Match & Catch 3D app while as a Guest, then your game data will be lost and can't be restored. Please link an account and save your game data safely.

If you check the following and the problem still persists, then please contact us with the following information through the Help menu in game.

- Problem details and the steps to replicate the problem
- Problem screenshots
- First occurrence (After installation, after an update, etc.)
- First occurrence date and time