I'm facing a technical issue. What can I do to resolve it?

If you encounter a technical issue while playing, please follow these steps:1. Check if you have a stable internet connection.2. Turn off yo...

The game is too slow and lagging.

If the game is too slow and lagging, try the following steps:1. Check if your device matches the minimum system requirements.2. Check if you...

How can I disable notifications?

To disable notifications, you need to turn the notification in the game options or in your device settings.In-game option1. In the game, tap...

How can I take a screenshot?

If you want to save a picture of your gameplay or if you want to take a screenshot of a bug that you found, you can take a screenshot by fol...

I can't update the game. (iOS)

When you enter the game, and you see that there is an update, if you tap on the update button, it will lead you to the App Store.But in the ...

How do I update the game? (iOS)

iOS1. Go to [App Store] from your device.2. Tap on the [Updates] button in the buttom of the screen.3. Scroll down to find PokoPoko and tap ...

How do I update the game? (Android)

Android1. Go to [Google Play Store] from your device.2. Go to [Menu] > [My apps & games]3. Scroll down to find PokoPoko and tap [Upda...

It says 'There are currently no ads available for viewing'.

The inability to view in-game ads occurs if you've reached the limit of views that is available per day, or if the amount of ads that is ava...