I didn't receive the Item I purchased. (iOS)

If you cannot see the Item you purchased in the game, first of all please check if you have a stable network connection. After checking you...

I didn't receive the Item I purchased. (Android)

If you cannot see the Item you purchased in the game, first of all please check if you have a stable network connection. After checking you...

I want to cancel a payment and get a refund. (iOS)

All in-app purchases made through an iOS device is controlled by Apple so please contact the iTunes Customer Service Center to proceed with ...

I want to cancel a payment and get a refund. (Android)

All in-app purchases made through an Android device is controlled by Google so please contact the Google Play Customer Service Center to pr...

Can I play the game for free without purchasing?

PokoPoko is available to anyone and it is free to download and play. In-app purchases can be made to buy in-game Items but it is not a must....

How do I edit my payment method? (iOS)

Editing the payment method is available on your device.can always add, remove or edit your payment method.Edit a payment method1. On you iO...

How do I edit my payment method? (Android)

For any in-app purchase, you must add a valid payment method to your Google account.You can always add, remove or edit your payment method.E...

How can I avoid any accidental purchases? (iOS)

In PokoPoko, there are in-app purchases that can be made to purchase in-game Items.But you can set your device settings to avoid any acciden...

How can I avoid any accidental purchases? (Android)

In PokoPoko, there are in-app purchases that can be made to purchase in-game items.But you can set your device settings to avoid any acciden...

How do I check my purchase history? (iOS)

iOS device users can check the purchase history in iTunes Store, App Store and within the device.Check Purchase History within the device1. ...

How do I check my purchase history? (Android)

Android OS users can check the purchase history in various ways.1. Check the confirmation email with your order information to the Google Ac...

What is Golden Ovis' Piggy Bank?

The Golden Ovis’ Piggy Bank is a product that provides a cheaper way to buy Gems.During the Golden Ovis’ Piggy Bank Event period, Gems will ...