I've cleared all the Special Chapters but I can't see the Animal reward.

Special Chapters with no Animal RewardSome Special Chapters don't contain any Animal Rewards. In these cases, you won't get Animal Rewa...

I've cleared all the Special Chapters but I can't receive the Animal reward.

Additional requirements for receiving rewards for clearing Stages vary depending on the types of Special Chapters.If you haven't received an...

I've cleared all the Special Chapters but I can't see the Gem reward in my mailbox.

The White Flower and Gem rewards will be automatically delivered after clearing all the Special Chapters. If you haven't received the reward...

I can't see the Pokotumble that I received as an Event Reward.

Pokotumble you got as an event reward will be delivered automatically and they will also take effect automatically. The Pokotumble applied ...

I claimed and accepted the Item from my Mailbox, but it is not applied.

If the Item you accepted from the mailbox has not been applied to your account, please leave us an inquiry to the in-game Customer Service C...

I've lost my Gems/Cherries/Items.

If there are Items that disappeared before you used them, please leave us an inquiry to our in-game Customer Service Center (HELP), includin...

The Item in my Mailbox has disappeared.

There are two types of messages.Ones that can be saved permanently and ones that have an expiration period. Therefore, if a message with an ...

I've completed all the Bingo Chapters and did not get the Rewards.

If you complete 6 Bingo Lines, you can get a Reward and if you complete all 12 Bingo Lines, you can get the Final Reward.※ Keep in mind that...